FAQs

We specialise in premium lighting fixtures and stylish home décor items to help you design inspiring, cosy, and modern living spaces.

We ship directly from our trusted warehouses, primarily located in the USA and internationally, depending on product availability.

USA Orders: 4–8 business days
International Orders: 5–8 business days
Shipping times may vary slightly during peak seasons.

We offer free or low-cost shipping options depending on your location and the order value. Final rates are calculated at checkout.

Yes! We proudly ship to most countries worldwide. International delivery typically takes 5–8 business days.

Once your order ships, you’ll receive a tracking number by email. You can monitor your package status at any time using the link provided.

Can I return an item if I don’t like it?

Yes, we have a 30-day return policy. If you’re not satisfied, contact us at hello@luminaire.global to start a return.

Once we receive and inspect the returned item, we’ll issue your refund to the original payment method within 5–10 business days.

Yes—but only if the order hasn't shipped. Please email hello@luminaire.global within 12 hours of placing the order for assistance.

Absolutely! All lighting products meet international safety standards such as UL, CE, or RoHS certifications.

Currently, we do not provide installation. We recommend hiring a licensed electrician for installing wired lighting products.

Yes! If you're a designer, architect, or contractor, email us for exclusive trade discounts and bulk order pricing.

Yes. Our site uses SSL encryption and secure payment gateways to protect your personal and payment information.

Please contact us immediately with a photo at hello@luminaire.global, and we’ll send a replacement or full refund—no hassle.

We’re always here to help! Reach out to our support team at hello@luminaire.global. We aim to respond within 24–48 hours.